Frequently Asked Questions
What are a Brand's responsibilities when using Tomoson?
Business responsibilities include but are not limited to:
- Create an accurate product campaign
- Promptly ship product or upload valid coupon code in accordance with how campaign was created
- Ship new unused products that best represent your Brand
- Quality Review campaigns: product must be provided at no charge and no shipping charge.
- Honest Review on Third Party Site: product / coupon code must be provided as detailed on the campaign
- Extend influencer’s completion time if there are problems with shipment or coupon code
- Respond to messages in the message center in a timely manner
- Only use message center to communicate with influencers regarding current campaigns – using the message center for solicitations could result in suspension of your account
- Always act in a professional manner
- Follow TOS of Tomoson and other sites for which you are member
What kind of people are in the Tomoson community?
How does Tomoson increase my ROI?
What does it cost to use Tomoson?
After the free trial period we charge a monthly subscription fee based on software usage.
When determining your marketing budget remember to include the cost of the product, shipping costs and payments to influencers for their work.
Free trials are limited to one per brand and a maximum of 10 campaigns. Creating more than one account or more than 10 campaigns during the free trial period is cause for account suspension.
What is Total Reach and how is it calculated?
Total Reach is the sum of an influencer’s social channels.
Total Reach = website visitors + Facebook friends & likes + Twitter followers + Youtube subscribers + Instagram followers
Can I get reviews on third party sites?
YES. By creating a campaign with the marketing goal of Feedback you are are able to request reviews for third party sites such as Smashwords, Goodreads, Home Depot, Sears, Etsy, etc.
How will I know an Influencer has completed their tasks?
Once all tasks are completed and verified, the review links can be found by clicking the Completed button on the campaign listed on your Dashboard.
Can I communicate with Influencers?
Yes, the Tomoson software platform offers a couple ways for Brands to communicate with influencers – the Invite System and the Message Center.
Use the invite system to:
Send offers and customize messages to invite influencers to apply to your campaign
Use the message center to communicate with influencers to:
- Clarify information regarding your campaign or product
- Respond to influencer requests for completion date extension or removal from campaign
- Address influencer concerns about the product, coupon codes, shipment, or the campaign in general
Messages including but not limited to the following are not allowed and are subject to deletion.
- Sending coupon codes
- Asking for personal information (email addresses, shipping addresses, profile links, etc.) All information required to approve, ship, and review influencer work is provided by Tomoson software. Use the Contacts list to keep track of influencers you would like to work with again and the invite feature to invite your favorites/contacts to your new campaign
- Solicitation and advertising of product or service
- Offering to work or pay influencer outside of Tomoson platform or requesting any action that violates Tomoson TOS
Accounts consistently using the message center inappropriately are subject to suspension.
Does as influencer need to give me a positive review?
Tomoson advocates honest reviews about products. Tomoson will not mediate negative Tomoson ratings if an influencer gives a business a negative review.
What if a submitted task is invalid?
Tomoson considers a task invalid if:
- it is obvious that the influencer did not test the product
- the post is obviously for a product other than what was provided to the Influencer
- the post is an obvious copy/paste of information from the brand site
- the link submitted is not valid, does not direct to the actual post, or is not from the site specified for that task
If you feel a submitted task falls into one of these categories, contact Tomoson customer support. Include the campaign ID#, influencer’s name, invalid task, and URL of the post you feel violates Tomoson’s policy. Tomoson Review Team will investigate and take appropriate action which may include but is not limited to the removal of the influencer’s task verification
Can I block a person from applying to my campaigns?
Yes. When a campaign is created you can set prerequisites to exclude people you prefer not to work with.
Am I able to see who applies to my campaigns?
Yes. Each Brand sees a list of the people who have applied to their campaign, their URL, and other relevant statistics important for a good online campaign.
Can I tell an Influencer how to link to my website or product page?
When running a campaign, you can tell a person where they can link to IF they want to. It is not required that people link to you because it’s against Google policy. Most people will work with a brand to help in any way they can.
How many people can a be approved and sent product to per campaign?
How long does it take for a campaign to be approved?
Who can see my campaign?
What type of products can I create a campaign for?
Almost any product you would like honest reviews, content, images, videos, social buzz, or tutorials about can be listed on a Tomoson Campaign including but not limited to:
- Physical products sold on your ecommerce website, third party website, or brick & mortar store
- eBooks and apps
- Services
- Events
- Product launching/kickstarter campaigns
Are you brand? Register here.
Brands use Tomoson to earn $6.50 for every $1 spent